May 11, 2020.
We are the owners here at Liberty Puzzles. We know there is a lot of frustration out there with the current state of ordering on our website. Clearly, demand is far outstripping supply right now. Rest assured, we are doing everything we can to remedy the situation (make more puzzles), but let us explain where we are, how we got here, and where we’re going.
When the pandemic hit, we were fortunate in that we had been about to open a new facility near our original factory, to essentially double our production and meet the demand that’s out there. So we were able to transfer half of our staff to the new location and space everyone out for a safer working environment. And eventually we were allowed to open on Monday, May 11.
Unfortunately, we were not able to double our capacity, as we need to use the additional space to reconfigure our production line and separate our employees for their safety.
The safer-at-home environment means that everyone wants puzzles. Worse, we were closed for eight weeks so the demand was pent up. The demand right now is far beyond anything we have ever seen. In fact, it's truly extraordinary, seemingly limitless, and it has challenged us in innumerable ways.
We are only taking orders for the number of puzzles we can produce each day. The reason for this is: we are subject to shutdown any day due to the unpredictable COVID situation and the local/state Government response. So, we cannot let our backlog grow too large.
We anticipate this very high demand level to continue for several months. We have reconfigured our entire factory and set of systems, doubled our space, spread our people out, and we are still getting our feet under us. We are expanding as fast as we can.
Thank you for your patience. Please do not inundate us with emails and phone calls, (as in, don't leave two voicemails and three emails) we are doing the best we can, especially our customer service team. If you have a serious concern or problem, please email an owner directly Chris: firstname.lastname@example.org or Jeff: email@example.com
We love our customers, and we truly appreciate your continued support during these difficult times.
Sit Long, Talk Much, friends.
Chris Wirth & Jeff Eldridge
p.s. Here you go. That's Jeff in foregroud and Chris in background. Kicking out a few puzzles during the first days of the pandemic quarantine in early April, when we were the only ones allowed into the factory. Working harder than we have ever worked, even more than when we started in 2005. Challenging times. Thank you for your patience.